Emergency hazards
Investigate and complete relevant safety work as soon as reasonably practicable, both within 24 hours of awareness.
For housing teams & landlords
Damp and mould monitoring for housing providers.
Respond to damp, mould and condensation concerns with room-level evidence, clear property priorities and a connected record of action. Developed by mould specialists at Mersey Mould.
A connected view, from room to portfolio.Illustrative scene · Equipment and scope agreed individually
What you receive
A clearer picture across your portfolio.
Environmental monitoring for housing providers brings room conditions, resident concerns and team follow-up into one property record.
- Room and property priorities
- Practical resident guidance
- Team ownership and follow-up
- Traceable property reports
Monitoring scope, sensor capability, room selection and reporting arrangements are agreed before the programme begins.
EnvIQ / PortfolioIllustrative · Not customer data
A clearer next step
Focus where it matters.
03Example properties01Investigation indicated01Improvement to review
Birch CourtOvernight humidity patternCondensation guide
Oak CloseVentilation needs investigationVentilation guide
Meadow ViewMeasured conditions improvedProgress & reports
Fictional portfolio summary. These links open public guidance, not property records.
Readings → context → practical next steps
Mould expertise first. Technology with purpose.
Developed by mould specialists at Mersey Mould.
EnvIQ starts with the property problem—not just the sensor. Our mould expertise shapes the questions we ask, the evidence we present and the practical guidance people receive.
Awaab’s Law · England · Social housing
Damp and mould need action.
Clear evidence supports it.
Since 27 October 2025, Awaab’s Law has set deadlines for significant damp and mould hazards and emergency hazards in England’s social housing.
See the key response timeframes
Selected key timeframes
Investigate
Investigate a potential significant damp or mould hazard within 10 working days of awareness.
Make safe
Complete relevant safety work within 5 working days of the investigation concluding that a significant hazard exists.
Written findings
Normally provide the tenant’s written summary within 3 working days of the investigation concluding, subject to the guidance’s exceptions.
Suitable alternative accommodation is required if relevant safety work cannot be completed in time. Further preventative-work and communication duties also apply. This is a summary, not a complete legal checklist.
Support your response with a connected evidence record.
EnvIQ brings room trends, resident concerns, investigation records and follow-up together. Monitoring must never delay investigation or making a home safe, and does not establish legal compliance.
Legal information checked 2 October 2026. These timeframes are specific to England’s social rented sector; do not assume they apply to every private rental, homeowner or commercial premises.
Resident support · Clear communication · Accountable follow-up
Help residents act.
Help your team respond.
Practical advice and a clear route to report a concern support your damp and mould response—and the evidence behind it.
Day-to-day advice
Residents can check practical heating, extraction and ventilation guidance alongside available readings. Active condensation plans support daily guidance; enabled notifications draw attention to relevant updates.
A way to report an issue
Residents can raise a concern when mould, condensation or another property issue persists. Authorised teams can review the concern details shared with them and organise follow-up; private notes stay private.
A connected record
Bring shared concerns, investigation activity, monitored conditions and outcomes into the property’s evidence story. This supports communication and oversight—not proof that a resident followed instructions.
Notifications depend on the enabled service, preferences and relevant evidence; a daily email is not guaranteed. Advice and issue reporting support a landlord’s compliance processes, but do not replace inspection, repairs, required tenant communications or statutory deadlines. Do not wait for sensor evidence or a resident to use the app before acting on a known hazard.
How it works
A defined process. A useful outcome.
Agree a focused portfolio or pilot
Place and connect the monitoring equipment
Review priorities and assign the next action
Track conditions and retain the evidence
Condensation monitoring
Understand the room. Not just the humidity.
A cool room and a warm room can have very different moisture conditions at the same relative humidity. Temperature, dew point and outdoor comparison help explain the practical options.
- Indoor and outdoor temperature and humidity
- Context for heating, extraction and ventilation
- Patterns over time, with missing evidence identified
EnvIQ / Your homeIllustrative · Not customer data
Understand your rooms
Your conditions, explained.
Bedroom · illustrative daily view
16.5°CTemperature
72%Humidity
820 ppmCO₂
11.4°CCalculated dew point
Example with a compatible CO₂ sensor; equipment varies by service. Dew point is calculated from room air, not a measured surface temperature.
Outdoor context
12°C · 65% humidity
- Indoor moisture
- 1.35 kPa
- Outdoor moisture
- 0.91 kPa
Choose a useful drying action
In this example, outdoor air holds less moisture. A short air change can help remove moisture when safe, alongside steady warmth and extraction.
Readings → context → practical next steps
Illustrative advice · Not customer data
This room is cold and humid
Set heating to 18°C and keep steady warmth overnight. Use working extractor fans to remove moisture at source.
Progress noticedSustained improvement can be acknowledged when comparable readings support it—not proof of what someone did.
Practical next steps
Support residents. Keep your team informed.
The platform connects available evidence to practical guidance. Sustained measured improvement can be acknowledged without claiming that a person definitely followed instructions.
Remaining warnings stay visible. Persistent condensation or visible mould may require inspection, not just different habits.
Updates that keep context
Know where to look next.
Current in-platform updates keep guidance and relevant follow-up connected to the evidence. Confirm which email notifications are included for your agreed service.
No SMS, mobile push or guaranteed real-time delivery is implied. Readings depend on equipment connectivity and reporting intervals.
EnvIQ · Example in-platform update
A clearer next step for your room
See the latest available conditions and the guidance that goes with them.
Updates matched to the service and available evidence
Delivery channels vary. This is not an SMS or push-notification promise.EnvIQILLUSTRATIVE REPORT
ENVIRONMENTAL MONITORINGFrom readings.
From readings.
To understanding.
Room evidence · Findings · Next steps
What we observed
Patterns across the monitored period, with gaps and limitations visible.
What happens next
Practical recommendations linked to the available evidence.
Your report
The story of your property, backed by evidence.
A professional record explains what was measured, the patterns observed and what may warrant action or further investigation.
- Monitoring period, locations and data coverage
- Charts, findings and important limitations
- Practical recommendations tied to evidence
Useful to know
Your questions, answered.
Can managers and workers see the right properties?
Authorised housing teams use role-based property access. Managers can organise responsibility and workers can see their assigned work; private resident and internal records retain their audience controls.
Does monitoring prove the cause of mould?
No. Room readings show environmental patterns, not a definitive diagnosis of a building defect. Visible mould, resident concerns and inspections remain important alongside the measurements.
How does monitoring work alongside a damp and mould inspection?
Monitoring adds room-level evidence between property visits, helping your team review recurring conditions and measured changes. It complements an inspection; it does not diagnose a building defect or replace investigation of resident concerns, visible damp or mould.
Can we start with a smaller group of homes?
Yes. Discuss a defined pilot, the rooms and questions to monitor, and how your team will review the evidence before extending the programme.
Monitoring supports informed decisions. It does not diagnose every building defect, measure every pollutant or certify legal compliance. Read about data security.
The knowledge centre
Good decisions start with understanding.
Condensation
Why condensation can hide behind furniture.
Room readings can miss cold surfaces. Learn what to check and when further investigation matters.
Read the guideHousing evidence
What persistent conditions can tell your team.
Review recurring room patterns, evidence confidence and proportionate follow-up.
Read the guideProperty evidence
The evidence behind a mould investigation.
How room patterns and professional observations work together.
Read the guide