Legal
These terms cover the website and free tools. Paid services have a separate order and issued customer agreement: condensation kit hire is not a hardware purchase or monthly subscription.
Last updated: 30 September 2026
EnvIQ® is operated by Mersey Mould Ltd, registered in England and Wales under company number 15630690 at H S L Building, 437 Warrington Road, Rainhill, Prescot, England, L35 4LL.
By using this website or a free tool, you agree to these terms. If you do not agree, please do not use them. You must be at least 18 to submit an enquiry or unlock a checker result.
The Free Mould Risk Checker and public content provide general, indicative environmental information based on the details entered and any available outdoor context. Results can be affected by incomplete, inaccurate or momentary readings.
They are not a building survey, diagnosis, risk assessment, medical opinion, legal advice, compliance determination or guarantee that a property is safe, free from defects or properly ventilated. Do not delay an appropriate inspection, repair or professional assessment because of a result.
Before accepting a paid order, we identify the service, equipment, installation responsibility, monitoring scope, total price, delivery or collection arrangements and applicable cancellation information in the order and issued customer agreement. A saved enquiry, booking draft or this public page is not an accepted order or an issued hire agreement.
Installation may be completed by Mersey Mould Ltd, the customer or an approved contractor depending on the service and property. Updated public wording does not replace terms already agreed for an existing order.
The condensation package is £399 total for 14 days of monitoring, with one gateway, two indoor sensors and one outdoor sensor. EnvIQ is not VAT registered; no VAT is charged. This is equipment hire, not a hardware purchase or subscription: no monthly subscription, SIM commitment or £500 deposit applies to this package.
Monitoring begins only when the customer's explicit Start is successfully recorded, not when the kit is dispatched or delivered. Payment is arranged directly with EnvIQ; online card checkout is not available for this service. The order confirms personal handover and collection or delivery with a prepaid postal return, included in the package price.
We aim to release the final report around 24 hours after monitoring ends, subject to evidence checks and processing, not after the equipment is recovered. Report processing becomes eligible at that 24-hour point; we notify you when the checked report is available. Completed reports and saved advice remain accessible without an automatic expiry; this does not promise indefinite retention of all raw readings. Live monitoring and new live advice end with the agreed monitoring period.
After monitoring starts, there are no discretionary change-of-mind refunds. Applicable cancellation rights and statutory remedies still apply, as explained below. If an EnvIQ system fault prevents the agreed assessment, we offer rescheduling or a refund if the customer declines rescheduling. The issued agreement explains the refund arrangements and reasonable equipment-loss provisions.
EnvIQ monitoring can help identify patterns, compare indoor and outdoor conditions, support practical guidance and document whether conditions change. Sensors and analysis have limitations and cannot by themselves establish the cause of damp, mould, poor air quality or a building defect.
Standard customers purchase the specified hardware and then pay a monthly platform subscription. Temporary-monitoring equipment remains the property of Mersey Mould Ltd. Service-specific written terms take priority where applicable and lawful.
The following delivery and subscription terms apply only where the accepted order is for purchased hardware and a monthly subscription, not condensation kit hire. Purchased hardware is normally delivered within 5–10 working days. The delivery charge is shown before payment.
The monthly subscription begins when hardware is delivered and renews on the monthly anniversary of delivery. For consumers, monitoring starts during the 14-day cancellation period only where they expressly request it; otherwise it begins after that period.
The subscription has a three-month minimum term. Notice may be given after the second month and takes effect after 30 days, so the earliest ordinary end date is the end of month three.
These SIM charges apply only to a subscription order that specifies them, not condensation kit hire. No-Wi-Fi subscription monitoring uses managed mobile connectivity. The first-year SIM commitment is £120, recovered through the subscription at £10 for each completed month.
If that subscription ends before 12 completed months, the outstanding amount is £120 less £10 for each completed month. This reflects the remaining committed connectivity cost and will be shown before purchase.
Consumers entering online or other distance service contracts normally have 14 days, starting the day after the contract is made, to cancel. Purchased goods have different timing, normally from receipt. The applicable information and cancellation form are provided before the order is accepted. To cancel, email support@enviq.co.uk or use the contact address in your agreement; no particular form is required.
Starting monitoring alone does not remove a service cancellation right. Where you expressly request service during the cancellation period, any lawful charge after cancellation must be proportionate to the service supplied and based on the information given before ordering. We do not treat agreement acceptance or delivery as that request. A service cancellation right can be lost on full performance only where the required prior request and acknowledgement were obtained.
Refunds due under the cancellation rules are made without undue delay and within the applicable legal deadline. These terms do not restrict statutory rights concerning faulty, misdescribed or unsuitable goods or services. The issued agreement sets out the agreed equipment collection or return arrangements.
The £500 deposit and recovery-dependent report times below apply only to another temporary-monitoring order that expressly specifies them. They do not apply to the £399 condensation package. Such a deposit is returned within seven days after all devices are received and checked.
A reasonable deduction may be made for missing, damaged or incomplete equipment, but not fair wear and tear. Any deduction will be explained. For those other orders, the final report and recommendations are normally supplied within 10 working days after monitoring ends and the equipment is recovered, unless agreed otherwise.
Purchased hardware includes a 12-month warranty against manufacturing faults. It excludes accidental damage, misuse, unauthorised modification and ordinary battery depletion, and does not replace statutory consumer rights.
Where a subscription order uses Stripe, it processes those payments. After a failed subscription payment, retries and notices may be issued according to that order's terms. The customer has seven days to resolve the balance before subscription access and monitoring may be suspended. Charges already due remain payable. This does not describe payments or report access for condensation kit hire.
You must provide information you are entitled to provide and take reasonable care that it is accurate. You must not misuse the site, attempt unauthorised access, introduce harmful code, interfere with service operation, scrape at unreasonable volume, impersonate another person or use outputs unlawfully or to mislead others.
Account users must keep sign-in details secure and promptly report suspected unauthorised access.
Do not use EnvIQ as an emergency service. For immediate danger, a suspected gas or carbon-monoxide incident, serious breathing difficulty, fire, flooding or another emergency, contact the appropriate emergency service or qualified professional.
Extensive or recurring mould, leaks, serious disrepair, or health and safety concerns should be reported promptly through the appropriate landlord, housing provider, workplace, medical or professional channel.
EnvIQ®, trade mark number UK00004345055, is a registered trade mark of Mersey Mould Ltd. Unless stated otherwise, the website, software, design, reports, text and supporting materials are owned by or licensed to Mersey Mould Ltd.
You may view and print public pages for lawful personal or internal business use. You must not reproduce, sell, license, remove branding from, reverse engineer or commercially exploit our materials except where the law permits or we agree in writing.
We work to keep the website accurate and available but do not promise uninterrupted or error-free access. We may update, suspend or withdraw a public feature for security, maintenance, legal or operational reasons.
Links, weather information, sensor services and other third-party material are provided for context. We are not responsible for third-party websites or services outside our control.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Subject to that, free public information is provided without a promise that it will meet every purpose. Mersey Mould Ltd is not responsible for loss caused by reliance on a free result as a substitute for appropriate professional action, or for indirect or unforeseeable loss arising from use of the public site.
We may restrict access where we reasonably believe these terms have been breached or the site, other users or our systems are at risk. Provisions intended to continue, including intellectual-property and liability provisions, remain effective after access ends.
We may revise these terms. The date below shows the latest version, and continued use after a change means the revised terms apply from that point.
These terms are governed by the law of England and Wales. The courts that may hear a dispute will be determined by applicable law; consumers retain any mandatory rights to bring proceedings where they live.
Order, cancellation and support questions can be sent to support@enviq.co.uk. Privacy requests can be sent to privacy@enviq.co.uk.